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Account Creation & Management


How can I create an account on your platform?

Creating an account on our platform:
  1. Click on the 'Register' or 'Sign Up' button.
  2. Provide your email address and create a password.
  3. Complete the registration form with your personal details.
  4. Verify your email address through a verification link sent to your email.
  5. Proceed with the KYC (Know Your Customer) verification process to ensure the security and compliance of your account.

Why do I have to pass the Know Your Customer (KYC) while creating my account?

As a regulated broker we adhere to Anti-money laundering legislation as well as regulatory requirements to perform due diligence on our clients. By verifying your identity and personal information, we can protect your account from unauthorized access and potential fraudulent activities.


What are the documents required for registration and verification on your platform?

To complete the KYC verification, you will typically need to provide standard identification documents such as a government-issued ID (passport, driver's license), proof of address (utility bill, bank statement) not older than 3 months, and any additional information at the Company’s discretion.

What are the Account types on your platform and how do they differ from each other?

We offer four types of trading accounts for different levels of traders and experience: Silver, Gold, Platinum, and a special Islamic account for Islamic traders. You can find detailed information about what each account offers here.

How can I reset my password?

To reset your password, follow these steps:
  1. Click on the 'Forgot Password' link on the login page.
  2. Enter the email address associated with your account.
  3. You will receive an email with instructions on how to reset your password.
  4. Follow the instructions in the email to set a new password for your account.

What security measures do you have in place to protect my account?

Transparency and security are paramount to us therefore we employ multiple layers of security protocols based on leading industry standards. This includes secure socket layer (SSL) encryption for data transmission and firewalls to safeguard against cyber threats.

Can I switch from a virtual account to a real account?

Yes, absolutely. Once you've practiced and familiarized yourself with trading on the Virtual account, you can switch to a real account of your choice. Similarly, if you want to test a new strategy risk-free, you can switch back to the Virtual account at any time.

What are the steps I need to take to change the email address/personal information/documents associated with my account?

If you need to change your email address, personal information, or documents associated with your account, please: contact our support team and request the change. Our support specialists will guide you through the necessary steps and provide any additional requirements for the update.

Can I access my account from multiple devices at the same time?

Yes, you can access your trading account from multiple devices simultaneously. Our platform is designed to provide seamless access across various devices, including computers, tablets, and smartphones, so you can trade and manage your account wherever you are.